F.A.Q.

Why Uncognito?

Going to work, getting groceries, seeing your doctor… we’re going to need to start wearing masks a lot more often, even for basic activities. Uncognito makes staying safe a bit more cool.

Can I return my Uncognito?

For health and safety reasons, we can’t accept returns, but we do want you to be happy with your purchase. That just wouldn’t be right. If you’re unsatisfied with your Uncognito for any reason, please reach out to us at better@gouncognito.com and we'll take care of you.

Are Uncognito masks N95 certified?

No, the masks we include with your order are not N95 certified safe to wear in U.S. hospitals and other health care facilities. They’re KN95 certified, which is the equivalent certification in China.

How often should I replace my mask?

Good question. A mask is disposable and should be replaced frequently, but how often depends on the environment in which you’re using it.